Tracy Charles came to life from the will of its founder, to answer today’s problem of dehumanisation of customer relations he had found in his professional life and while travelling around the world.
Voice servers, automated forms and chatbot make him wonder and ask himself this simple question "How can they understand my problem without talking to me and without knowing me?". If the machine can meet a simple need, it appears clear to him that only a human can listen to anticipate an ambiguous one and adapt their solutions to the speaker.
In 2015, he decided to take inspiration from the Anglo-Saxons to create a service that aims to satisfy his customers with all demands. And so, Tracy Charles Conciergerie was born.
Today Tracy Charles has become a group with a common thread, amongst its many entities, being the desire to continually improve the customer experience, a notion that our experts keep in mind regardless of the demand. We believe that satisfaction comes with unforgettable experience, and so we work first and foremost to make each of our solutions an extraordinary one.
Our goal is to answer all your needs but also to make your most extraordinary desires possible. In order to accomplish this task, we rely on a network of partners and qualified service providers in all domains.
Whether you are a business owner who is concerned about the well-being of the company’s customers and employees or simply someone looking for a solution to free up their time and stress, Tracy Charles will always have an offer tailored to answer to your needs!
Value : Customer Experience
Excellence in customer experience is what brings all our departments together, it is the basis and the purpose of all our effort. Our employees have the mission to make the whole journey of our customers with us exceptional, from the moment they make contact with us until the end.
Studies show that experience has become crucial for customers: 64% of French people said they were ready to abandon a brand if they provide a bad customer experience.
At Tracy Charles we think that the renewal of this experience is in the human. Luxury is not only a question of supply but also of offering. Our employees are thus specially trained to improve the customer experience and go beyond the scope of the process if the situation requires it. They first take into consideration the dialogue with our customers and our partners.
At the same time, we are developing digital solutions that, contrary to popular belief, will not replace but enhance human relations. By automating low-added-value tasks that are simple and repetitive, we can save our employees some time, so that they are able to fully concentrate on listening and customising the experience for our customers by dedicating as much to emotion as to satisfaction.